RETURN AND REFUND POLICY

The following terms and conditions apply to all orders placed on our website. We reserve the right to amend these terms without prior notice whenever deemed necessary and to use our discretion for any final decisions about issues between our two parties when applicable.

All products (that need to be satisfied the conditions below), counting 10 business days from the date of delivery,  send the items back to us  with proof (image of bill or tracking code) and we’ll refund your money follow the bank days.

Once we received the package, you will receive the full purchase price of your product minus any shipping fees (unless of course, it was our fault). More than 10 business days from the date of delivery, the return is refused.

The Condition of the return:

  • Product incorrect description.
  • Defective product due to manufacturer.
  • Product expired.
  • Product is damaged during shipping.
  • Product does not work.

I. RETURN & REFUND POLICY

1/Returns

Time: We have a 10 days return policy, which means you have 10 days after receiving your item to request a return. If 31 days have gone by since you received the item, unfortunately, we can’t offer you a full refund or exchange.

Return conditions:

This Returns Policy applies to all purchases made through the website https://www.elgahouse.com accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.

Return Process:

Should you receive damaged, defective, or the wrong item(s), please contact us and specify the damage, defect, or wrong item(s) by a picture of the packaging with a clear tracking number shown and the picture of the product received.

To start a return, you can contact us at [email protected] within 10 days from the arrival date. We are willing to assist you as long as you reply and follow our requests but if you did not reply to us within 3 days from our last email and 10 days passed, your request will be rejected.

We’ll notify you of the approval or rejection and the details on how to proceed the return via email. Please note that items sent back to us without first requesting a return will not be accepted.

2/ Refunds (if applicable)

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method.

We do not refund Shipping fee. You must pay 5% transaction fee

Most financial institutions will take an average of 3-5 business days to process the refund, however, it could take longer. Please allow up to 7 business days for your financial institution to reflect the refund on your statement prior to contacting us. For more information, we recommend contacting your credit card provider.

3/ Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.

4/ Note:

All customers are responsible for their own return shipping costs. We recommend that you send your return with a tracking option via USPS, UPS or FedEx insured parcel post because We will not be responsible for lost return

We do not refund Shipping fee. You must pay 5% transaction fee

We do not accept returns or exchanges if

The item(s) have been worn or washed

The item(s) have been altered in any way

The item have been defective from the original and salable condtion, unless the condition is our fault

The item(s) do not have the original tags on them

The item(s) were a Final Sale item

II. ORDER ADJUSTMENT/CANCELLATION

After finalizing the checkout of an order, you may adjust its information by contacting us via [email protected] within 06 hours. Every cancellation request which is raised later than 6 hours from the purchasing time will not be accepted. However, please be well-informed that if you cancel order, 30% of your total order value should be charged for the cancellation because we need to pay for management, processing, and transaction fee on Paypal. So you will receive 70% of order cost

III. DISCLAIMERS

1. You must provide all information and/or documentation in connection with your order(s) placed in our store upon request. We reserve the right to suspend or terminate your customer account if you fail to provide the information and/or documentation requested or if you provide inaccurate or fraudulent information.

2. We shall not be responsible for any damage, claims, liabilities, costs, harms, inconveniences, business disruptions, or expenditures of any kind that may arise as a result of or in connection with any used or stored products purchased from our store.

3. When you submit a purchase, the risk of order loss is transferred from our store to you/your party once your order is delivered to the carrier. You will bear all related liabilities and risks during the third-party transportation of your order.

4. We shall not take any liabilities for any loss or shipment delivery failure due to: recipient’s unavailability, incorrect or insufficient addresses, or package refusal Therefore, kindly ensure your information is correct before checking out. After your order is completed, if you find any mistakes in the order confirmation, please contact us at [email protected] as soon as possible to receive prompt support.